1. Overview
Our refund policy lasts for 7 days. If 7 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
2. Eligibility for Refund
To be eligible for a refund, your request must meet the following conditions:
- You must have a valid proof of purchase (receipt or transaction ID).
- Your reason for refund must fall within our acceptable use cases (defective product, failed delivery, etc.).
- You must contact us within 7 days of your purchase.
3. Non-Refundable Items
- Downloadable or digital goods that have been accessed or downloaded.
- Items marked as “Final Sale”.
- Customized or personalized services/products.
4. Process for Requesting a Refund
To request a refund, please email us at support@ezbuy.com with the following:
- Your order number
- Reason for the refund
- Any supporting screenshots or proof, if applicable
Once your request is reviewed, we will notify you of the approval or rejection of your refund.
5. Late or Missing Refunds
If you haven’t received a refund yet:
- Check your bank or payment account again
- Contact your credit card company or bank
- If the issue persists, contact us at support@ezbuy.com
6. Contact Us
If you have any questions about our refund policy, feel free to reach out at:
Email: support@ezbuy.com